Privacy Policy for SmartyDesk Software

Effective Date: 12/07/2023

At SmartyDesk ("we" or "our"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information gathered through our software, SmartyDesk, accessible through the website https://smartydesk.com ("Website"). By using SmartyDesk, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information: When you sign up for SmartyDesk or use our services, we may collect personal information that can identify you, such as your name, email address, and contact information. We collect this information to provide you with access to our software, communicate with you, and improve our services.

1.2 Usage and Log Data: We may collect information about your use of SmartyDesk, such as your IP address, browser type, operating system, and pages visited. This information is collected to analyze trends, administer the Website, track users’ movements, and gather demographic information.

1.3 Cookies and Similar Technologies: We may use cookies and similar technologies to enhance your experience on SmartyDesk. Cookies are small text files that are stored on your device when you visit our Website. You can manage your preferences regarding cookies through your browser settings.

2. How We Use Your Information

2.1 Providing and Improving the Services: We use the collected information to provide and maintain SmartyDesk, personalize your experience, and improve our services. This includes troubleshooting issues, analyzing usage patterns, and enhancing the functionality and features of our software.

2.2 Communication: We may use your contact information to communicate with you regarding important notices, updates, and promotional materials related to SmartyDesk. You can opt-out of receiving such communications by following the unsubscribe instructions included in the emails or contacting us at the provided email address.

2.3 Aggregated Data: We may aggregate and anonymize the collected information to generate statistical and analytical data. This aggregated data does not identify any individual and may be used for various purposes, including research, analysis, marketing, and improving our services.

3. How We Disclose Your Information

3.1 Service Providers: We may engage trusted third-party service providers to assist us in operating our business and providing SmartyDesk. These service providers will have access to your information only to perform tasks on our behalf and are obligated to protect your personal information.

3.2 Legal Compliance: We may disclose your personal information if required by law, regulation, legal process, or governmental request. We may also disclose information to protect our rights, enforce our Terms of Service, or investigate potential violations or fraudulent activities.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of our company or assets, your personal information may be transferred to the acquiring entity. We will notify you before your information becomes subject to a different privacy policy.

4. Data Security

We employ appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Children’s Privacy

SmartyDesk is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 16, we will take steps to delete the information as soon as possible.

6. Third-Party Links

SmartyDesk may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of these third parties before providing any personal information.

7. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy from time to time. Any changes will be effective upon posting the revised version on the Website. We encourage you to review this Privacy Policy periodically for any updates.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at info@smartydesk.com.

By using SmartyDesk, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.