SmartyDesk SaaS Refund Policy

At SmartyDesk, we strive to ensure customer satisfaction with our services. This refund policy outlines our guidelines regarding refunds for our SaaS products:

  1. 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on all new purchases of SmartyDesk subscriptions. If you are not satisfied with our service for any reason, you may request a refund within 30 days of your initial purchase date.


  1. Refund Eligibility:
    • To be eligible for a refund, you must request it within 30 days of your purchase date.
    • Refunds are only applicable to the initial purchase and do not apply to renewals or upgrades.
    • Refunds are issued to the original payment method used at the time of purchase.

 

  1. Refund Process:
    • To request a refund, please contact our support team at support@smartydesk.com with your purchase details.
    • Our support team will review your request and respond within a reasonable timeframe.
    • If your request meets our refund criteria, we will process your refund promptly.

 

  1. Exceptions:
    • We reserve the right to refuse refunds if we believe the refund policy is being abused or for any other reason deemed appropriate.
    • No refunds will be provided after the 30-day period from the initial purchase date has expired.

 

  1. Cancellation of Subscription:
    • Cancelling your subscription does not entitle you to a refund for any unused portion of your subscription period.

 

  1. Contact Us:
    • If you have any questions about this refund policy, please contact us at support@smartydesk.com.

Policy Updates: SmartyDesk reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.