SmartyDesk SaaS Refund Policy
At SmartyDesk, we strive to ensure customer satisfaction with our services. This refund policy outlines our guidelines regarding refunds for our SaaS products:
- 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on all new purchases of SmartyDesk subscriptions. If you are not satisfied with our service for any reason, you may request a refund within 30 days of your initial purchase date.
- Refund Eligibility:
- To be eligible for a refund, you must request it within 30 days of your purchase date.
- Refunds are only applicable to the initial purchase and do not apply to renewals or upgrades.
- Refunds are issued to the original payment method used at the time of purchase.
- Refund Process:
- To request a refund, please contact our support team at support@smartydesk.com with your purchase details.
- Our support team will review your request and respond within a reasonable timeframe.
- If your request meets our refund criteria, we will process your refund promptly.
- Exceptions:
- We reserve the right to refuse refunds if we believe the refund policy is being abused or for any other reason deemed appropriate.
- No refunds will be provided after the 30-day period from the initial purchase date has expired.
- Cancellation of Subscription:
- Cancelling your subscription does not entitle you to a refund for any unused portion of your subscription period.
- Contact Us:
- If you have any questions about this refund policy, please contact us at support@smartydesk.com.
Policy Updates: SmartyDesk reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.